Hunters, one of the UK’s largest franchised sales and lettings agency businesses, has appointed Dan Rafferty as Chief Operating Officer. Rafferty brings a wealth of experience to the role, most recently including a 14 year spell at Foxtons as its Chief Information Officer.
The appointment from Hunters represents further investment in its technological offering as it continues to drive customer fulfilment. The AIM listed company, founded in 1992, maintains that an emphasis on personal customer communication and local expertise is at the core of its success as an estate and letting agent, but it has nonetheless made a string of ambitious investments into its digital strategy in recent times as it positions itself at the front end of industry change.
Rafferty’s role at Hunters, which operates over 200 branches in locations across the country, will see him hold overall responsibility for the execution of a programme to help improve the productivity and efficiency of the company’s highly commended customer service offering and its digital marketing strategy.
Glynis Frew, Chief Executive Officer at Hunters, comments:
“We’re delighted to welcome Dan to the Company, who brings with him a history of achievement and delivery and is a great fit for us on a personal level. As a key component of any successful customer service offering, technological innovation will define the industry battleground for the foreseeable future and Dan will play a vital role in the continued growth of our strategy in this area.”
Dan Rafferty, Chief Operating Officer at Hunters, comments:
“I really look forward to a new series of challenges and opportunities at Hunters. The Company continues to build upon its excellent reputation within the industry and has an ambitious growth plan in place, which I look forward to contributing towards. The industry is undergoing changes and Hunters is a brand which understands that.”
Dan will be reporting directly to the Company’s Chief Executive Officer, Glynis Frew.
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